Terms of service

Shopping with Delicious Monsters

These terms apply to purchases from Delicious Monsters. For help with an order, email info@deliciousmonsters.co.za. Please read these terms together with our Returns & Refunds policy and Privacy Policy.

Orders and payment

Please check your chosen products, quantities, delivery address and any personalisation details before placing your order. Prices and applicable delivery charges are shown at checkout. Payment options available at checkout include PayFast, Stitch and Payflex. Available methods and any payment-plan eligibility or terms are shown at checkout.

Availability and preparation

We hold limited stock. Ready-to-ship items are dispatched within 2-5 working days; please contact us to check availability if you need an item sooner. Made-to-order items are dispatched within 2-14 working days. Working days exclude weekends and public holidays. Courier delivery time is additional to the preparation and dispatch time.

Delivery and collection

We deliver within South Africa to physical addresses, rather than PO boxes or post offices. After dispatch, estimated courier delivery is 2-5 working days, or 5-7 working days for outlying areas. Collection in Ballito is available by prior arrangement; please contact us before ordering.

Standard shipping for regular-sized items is R149. The R199 priority option prioritises order processing and does not guarantee faster courier delivery. Larger-volume items have a R549 shipping rate. Applicable options and charges depend on the items in your order and are shown at checkout.

Free standard shipping applies to orders over R3500 for smaller-scale items. Large-scale and bulky items are excluded from this offer; the applicable shipping charge is shown at checkout.

Order changes and personalisation

Please contact us promptly if you need to change an order, delivery address or personalisation detail. Changes depend on how far preparation has progressed and cannot be guaranteed after dispatch. Please check all names and spelling carefully before submitting personalised orders. Personalised items, including products embroidered with a name or initials, cannot be returned or exchanged for a change of mind. This does not affect your rights if an item is faulty, damaged or does not match the personalisation you ordered. See our Returns & Refunds policy for when this exception applies.

Cancellations, returns and refunds

Please contact us as soon as possible to request a cancellation. Our Returns & Refunds policy explains the 14-calendar-day change-of-mind return-request window for non-personalised items, return conditions and process. Faulty or incorrect items are handled separately. No administration penalty applies when you exercise a statutory cooling-off right.

Product information and care

Please read the relevant product description and the care and use instructions supplied with your item. Contact us before use if any instructions are missing or unclear.

Your rights and privacy

Nothing in these terms excludes or limits rights or remedies available under applicable South African consumer law. We handle personal information as described in our Privacy Policy.