Refund policy

Returns and exchanges

For non-personalised items, if you change your mind, please request a return or exchange within 14 calendar days of delivery by emailing info@deliciousmonsters.co.za with your order number. Items must be unused, unwashed and in their original packaging. We will provide return instructions. The return courier cost is for your account.

Once we have received and checked your return, we will arrange your exchange or refund. Approved refunds will be processed within 7 working days; your bank may take additional time to reflect the payment.

Personalised items

Personalised items, including products embroidered with a name or initials, cannot be returned or exchanged for a change of mind. Please check your spelling and personalisation details carefully before ordering.

This does not affect your rights if an item is faulty, damaged or does not match the personalisation you ordered.

This change-of-mind exclusion applies to orders placed after it was published on 2 October 2026. Earlier orders remain subject to the return terms offered when they were placed.

Cancellations

Please contact us as soon as possible if you wish to cancel an order. Your statutory cancellation and cooling-off rights remain unaffected, and no administration penalty applies where you exercise a statutory cooling-off right.

Faulty or incorrect items

If an item arrives faulty, damaged or incorrect, please contact us with your order number and details so we can assist. The 14-day change-of-mind window does not limit your rights for defective goods. Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months of delivery for repair, replacement or refund at your election, at our risk and expense.

Nothing in this policy limits your statutory consumer rights.

For general care guidance, see Product care & use. Please also follow the instructions supplied with your specific product.