Privacy policy

This Privacy Policy describes how delicious-monsters.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. This includes contact and delivery details used to process orders and respond to enquiries, order and personalisation details needed to fulfil purchases, and device and browsing information used to operate and understand the Site.

Payments and emails

Payment options offered at checkout include PayFast, Stitch and Payflex. The provider you choose processes payment-related information under its own privacy terms. Our marketing emails are managed through Shopify. You can unsubscribe using the link in a marketing email; order and delivery messages are separate from marketing subscriptions.

Your privacy choices

You may contact us to request access to or correction of your personal information, request deletion where applicable, object to processing, or withdraw marketing consent. Some information may need to be retained to fulfil orders or meet legal obligations. We may need to verify your identity before responding to a request.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.